"The board was more confident in their decisions." The GoalSupport the board of directors decision making process. Our client, a major employer and net contributor to their local community, wanted to improve board decision-making processes. They were finding that, in some cases, circular discussions and requests for additional information were delaying important decisions. The ApproachEmpower the board with the best available information. We started by reviewing bylaws, processes, and the information that was being provided in support of motions, and by interviewing staff and board members. We also looked back at the decisions that faced the most barriers to quick resolution. The JourneyFinding the right balance between operational and governance disclosures. In consultation with the staff team, board, and external experts, we sought to identify an appropriate set of operational metrics and disclosures to support governance decisions. We also worked with the staff team and their software tools to streamline and automate, where possible, reporting to the board. The OutcomeEfficient, confident decision making. The project produced three key actionable items for our client, (1) A board and executive guidance document to support streamlined decision-making, (2) A guidance document for staff to support appropriate information disclosure, (3) An automated reporting process using existing software and tools.Board members and executives felt better informed and more confident in their decisions, and staff were grateful for the automation and standardization applied to reporting. All elements of the decision-making process became more efficient, resulting in more time for generative discussions around motions. About Client Privacy Some people have noticed that engage doesn't name clients in our case studies. This is very intentional.We don't name clients in our stories because helping a business to do better means acknowledging that a business could do better, and that some things might not be working as well as they should. That's a hard conversation for most people to have in private, and it's so much harder when your challenges are being shared all over the internet and in board rooms across the globe.